Frequently Asked Questions

What is embroidery?

Embroidery is the process of reproducing a design/logo in stitches on a garment.

An embroidered shirt with a logo or text is part of a professional image. It instils a sense of confidence to your customer and you are instantly recognisable. It is a very affordable way to promote your business.

Embroidery is best suited to smaller designs that need to last a long time without fading, very large designs become uncomfortable to wear if embroidered. Embroidery is far more cost effective for smaller designs, designs with a multiple colours and short run jobs (eg 10-20 garments). Embroidery will usually last much longer than screen printing, often outliving the fabric it is stitched onto.

What is Screen Printing?

Screen printing is a method of creating an image on fabric by pressing ink through a screen with areas blocked off by a stencil.

Screen printing is a method that can accommodate a wide range of materials, and produce fine details such as small lettering and lines at a clear and high quality standard.
This method of embellishment works well with small or large prints, and a screen print can be made from any image, or lettering.

What is sublimation print?

Sublimation is a printing process which uses heat sensitive inks to permanently dye synthetic fabrics.

As the sublimation process actually dyes the garment, the colour is “in” the fabric and not on top, as is the case with traditional screen printing methods. This gives a much better feel to the garment and allows unlimited amounts of colour to be printed without affecting the cost.

This is commonly seen with sporting team uniforms and jerseys.

What is a digital transfer?

A digital transfer is transferred using heat onto the garment. With the ability to recreate photographic images in high-resolution (and with no minimum orders) digital transfers are a popular choice for a printing alternative where low quantities are required.

Digital Transfers allow for small details and lettering to remain at a high, crisp quality.

Why are there set up fees, and will I need to pay this each time?

Embroidery

When you send your design through it has to be completely redrawn manually with embroidery software. Digitising, also known as set-up or programming is the process of using software to recreate a design/logo in stitches. Digitising is required before an design can be embroidered.

The file is then stored for future use therefore no further fees are charged. We do not charge extra for minor design changes or colour changes to your logo.

If you have paid setup fees at another embroiderer they should supply you with the program for use elsewhere. In most cases you just need to ask for a copy of it

Screen Printing

The set up charge is to colour separate your image, to run film for each colour and then to create a stencil onto a screen for each colour. This is why as your colours increase, so will the set-up fee. We add the films from your print setup to our client library so we can quickly prepare fresh screens anytime a repeat order is needed. Here at Aussie Gold, we do not charge set-up for repeat prints, only charging once for each design.

Digital Transfers

We do not charge a set-up fee for digital transfers.

Is there a minimum order?

Embroidery and Digital Transfers do not have minimum order amounts. However it is good to keep in mind that the individual price decreases as the quantities increase.

Screen printing has a minimum of 20 pieces due to the time required to set up each job.

How do I order?

An order can be placed though emailing us at sales@aussiegold.com.au or alternately entering the details into our Quote Request Form.

How long will my order take?

Our standard turnaround is 10 working days from the date the order is placed.

We have the flexibility to meet tighter deadlines; this will need to be noted at time of first contact.

How can I find prices on the garments displayed on your website and the cost for adding my logo?

Please email sales@aussiegold.com.au or fill out the Quote Request Form to receive information about pricing.

All emails will be responded to within 24 hours on business days.

How do I know what size to order?

Each brand supplies a size guide for each item. The below diagram shows the instructions for measuring each area. Please note, some brands sizing to vary, so it is always best to view the size chart.

sizing-example

How does pricing work?

Embroidery

  1. Set-up fee (Once off)
  2. The number of garments to be decorated
  3. Standard size logo v Large logo
  4. Number of embroidery’s per item

Screen printing

  1. Number of colours in artwork
  2. Set-up fee
  3. Number of garments
  4. Number of prints per item

Digital Transfer

  1. Number of items being decorated
  2. Size of the transfer
  3. Number of transfers per item.

Why do more colours cost more?

The set up charge is to colour separate your image, to run film for each colour and then to create a stencil onto a screen for each colour. Each colour is also printed at a different stage. This is why as your colours increase, so will the set-up fee and the overall cost.

What is the maximum about of colours you can print?

We can produce designs with up to 7 Colours. Please enquire within if your logo exceeds this amount.

How large can you print and does this affect the price?

Printing can be done to reach 60x38cm. The size of the print does not affect the price.

Why do I need a white/Grey base?

The below images display the importance of a white base. Some items such as 100% cotton are an exception.
Please enquire within if your item will need a grey base.

why-grey-base-1 why-grey-base-2 why-grey-base-3

What file type do you need for the artwork?

Embroidery

Vector PDF, AI or EPS will suffice.

Printing & Digital Transfers

We require the artwork in a vector image. Vector images have crisp lines and can be resized extremely large without losing any image quality. Vector images are created in programs like Adobe Illustrator, Macromedia Freehand and Corel Draw.

Vector graphics are not made up of a grid of pixels. Instead, vector graphics are comprised of paths, which are defined by a start and end point, along with other points, curves, and angles along the way. This allows the logo to be stretched and printed to the desired size without losing quality and crisp lines. You will know if the image is vectored by zooming in closely. If the lines start to become blurry- the image is not vectored. If the lines remain straight, clear and crisp- the image is vectored.

We are able to re-draw the image; however this takes time and incurs an artwork fee.

Can I supply my own garments?

Yes you may supply your own garments- this does however incur a 20% increase on the embellishing price.

Please note: Some fabrics may not be suitable for printing.

Can you design the logo we want printed?

Yes, our in-House graphic designer can assist in creating the professional look you are after. Whether it is a corporate logo, sporting team logo, or a tee-shirt design for a upcoming event- we are here to help!

What are your Payment terms?

For any new customer, there is a 50% deposit required before proceeding with an order. All other payments are to be made on collection- or prior to posting.

If your company orders large amounts or frequently- You are then eligible to enquire about having an account set up.

Samples and Returns

We do have an onsite showroom based in Osborne Park. If you would like to take a sample for sizing or to display to colleagues- that is fine and can be returned within 7 days. If we are required to order samples in, and they are not used in your order this will incur a re-stocking fee.

Garments cannot be returned after being embellished if the sizing is not correct. We do encourage all customers to carefully check the size guide for each item prior to placing the order, or alternatively you can request to come in once the garments have arrived for sizing.

About Aussie Gold

Aussie Gold provides the highest quality embroidery, screen printing and digital transfer services, complimented by an in house graphic designer. Aussie Gold has been a market leader in embroidery and promotional clothing supplies since 1988. We are located in Perth and operate from a purpose built facility in Osborne Park with onsite parking and an extensive on site showroom. Our embroidery and screen printing in done on site to allow for fast turnaround and to ensure the highest quality production and service.

Aussie Gold offers a full service, from providing a large range of apparel and embellishing them with your choice of embroidery, screen printing, digital transfers or sublimation print. We deliver on time with a fast turnaround. At Aussie Gold we strive to help your business, sporting team, school or association make an impression. Call us for a free consultation.